Jewelries
Are your diamonds real?

At My Diamond, we are proud to offer both natural and laboratory-grown diamonds, each selected with the utmost care to suit your individual preferences. Our natural diamonds are featured in our Classic, Dream, Signature, and Unity Collections, while our White Halo Collection showcases beautifully crafted laboratory-grown stones.

Every diamond we present undergoes meticulous inspection by our certified gemologists, ensuring exceptional quality and brilliance. To provide you with complete confidence, each piece is accompanied by a diamond certificate detailing its full specifications.

Whether natural or laboratory-grown, every My Diamond piece is a genuine expression of craftsmanship, integrity, and enduring elegance.
Where do you source your diamonds?

We source our diamonds from some of the world’s most trusted and respected origins. Our natural diamonds come from Africa, Belgium, and India, while our lab-grown diamonds are primarily sourced from India.

Each stone is thoughtfully selected through established partners, ensuring it meets our standards of quality, integrity, and enduring brilliance—so every piece you choose feels as exceptional as the moments it represents.
What should I consider when choosing a diamond?

Selecting a diamond is a deeply personal experience—one that reflects both your style and the meaning behind the piece. At My Diamond, we guide you toward a choice that balances beauty, quality, and intention.

The most essential considerations are the renowned 4Cs: cut, color, clarity, and carat weight. The cut determines how brilliantly a diamond reflects light, while color and clarity speak to its purity and visual perfection. Carat weight, on the other hand, reflects the diamond’s size and presence.

Beyond these, it is equally important to consider the overall design, setting, and how the piece complements your lifestyle and personal aesthetic. Whether you are drawn to understated elegance or a more striking expression, the right diamond should feel effortlessly aligned with you.

Each My Diamond piece is thoughtfully curated and expertly crafted, ensuring that your chosen diamond is not only beautiful, but a lasting reflection of your story.
What are the available cuts / shapes do you have?

My Diamond offers a refined selection of diamond cuts, each distinguished by its own unique character and timeless elegance:

- Round Brilliant: The most classic cut, designed for exceptional sparkle and brilliance.
- Heart Shaped: A romantic silhouette symbolizing love and devotion.
- Princess Cut: A modern square cut known for its sharp lines and vibrant brilliance.
- Oval Cut: An elegant elongated shape that enhances finger length and brilliance.
- Emerald Cut: A sophisticated step-cut design that highlights clarity and refinement.
- Pear Shaped: A graceful teardrop form combining brilliance with a soft, feminine outline.
- Marquise: An elongated shape with pointed ends, creating a striking, elegant presence.
- Cushion Cut: A soft square shape with rounded corners and a romantic, vintage charm.
- Baguette: A sleek, rectangular cut celebrated for its clean lines and understated elegance.
- Tapered Baguette: A refined variation that narrows gracefully, often used to frame center stones.
- Square Emerald: A modern take on the emerald cut, offering balanced geometry and subtle sophistication.

Each cut is thoughtfully selected to enhance the diamond’s natural beauty, allowing you to choose a style that best reflects your personal expression.
What is the difference between natural and laboratory-grown diamonds?

Both natural and laboratory-grown diamonds possess the same captivating brilliance, durability, and chemical composition, making them equally real and beautiful. The distinction lies in their origin.

Natural diamonds are formed deep within the earth over billions of years, shaped by time and nature’s extraordinary forces. Each one carries a unique story, making it a timeless symbol of rarity and legacy.

Laboratory-grown diamonds, on the other hand, are expertly created using advanced technology that replicates the natural diamond-growing process. Crafted in a controlled environment, they offer a more contemporary approach to fine jewelry while maintaining the same visual and physical qualities as their natural counterparts.

At My Diamond, both are thoughtfully curated and held to the same exacting standards of quality, allowing you to choose the piece that best reflects your values, preferences, and personal story.
What other gemstones do you offer other than diamonds?

My Diamond also offers a curated selection featuring black diamonds and rare fancy-colored diamonds, alongside timeless precious gemstones such as sapphires, pink sapphires, rubies, and emeralds.

We also offer luminous South Sea pearls in white, gold, and black—celebrated for their natural elegance and timeless allure. For a more contemporary touch, our station necklaces feature gemstones such as quartz, amethyst, and opal, adding subtle color and individuality to each design.

Each piece is thoughtfully crafted in line with our commitment to artistry, quality, and timeless sophistication.
Do you sell loose stones?

At this time, My Diamond does not offer loose stones for individual purchase. Our collection is thoughtfully composed of fully crafted jewelry pieces—each one meticulously designed and expertly finished to be worn and treasured from the moment it reaches you.

Every piece reflects our commitment to artistry, precision, and refined elegance, ensuring that what you receive is not simply a stone, but a complete expression of beauty and craftsmanship.
What types of metal do you use in your jewelry?

At My Diamond, each piece is crafted using only high-quality gold, chosen for its beauty, durability, and enduring value. We offer both 14K gold (58.3% pure gold) and 18K gold (75% pure gold), allowing you to select the balance of strength and richness that best suits your lifestyle.

Our designs are available in a range of elegant finishes—white, rose, and yellow gold—each thoughtfully selected to complement the brilliance of every stone and the individuality of the wearer.

Every piece is meticulously crafted to uphold our standards of refinement, ensuring a finish that is as timeless as it is luxurious.

Aftercare Service
How do I care for my jewelry?

Each My Diamond piece is thoughtfully crafted to be cherished for years to come. With mindful care, your jewelry will continue to retain its brilliance and beauty over time.

How to Wear
To preserve its condition, we recommend removing your jewelry before engaging in any activities that may expose it to impact, abrasion, or harsh conditions.

How to Store
Store your pieces in a dry, secure place when not in use, away from moisture and everyday exposure. To prevent scratches or tangling, keep each piece stored separately, and ensure it is completely dry before putting it away.

How to Clean
Regular gentle cleaning helps maintain your jewelry’s natural luster. Soak your piece in a solution of lukewarm water and mild, non-abrasive dish soap for a few minutes. If needed, gently remove any residue using a soft-bristled brush, then allow it to soak again briefly. Rinse thoroughly, let it air dry, and finish by lightly polishing with a soft jewelry cloth to restore its brilliance.

For your continued peace of mind, My Diamond offers jewelry repair and polishing services to all clients, ensuring your treasured pieces remain as radiant as the day you received them. Visit any of our boutiques, where our Brand Ambassadors will be pleased to assist you.
Do you offer free jewelry cleaning?

My Diamond is pleased to offer complimentary jewelry cleaning as part of our aftercare service and our continued care for your cherished pieces:

I. Yellow gold jewelry: Complimentary cleaning for a lifetime
II. White gold and mixed metal pieces: One complimentary cleaning within the year of purchase
III. My Diamond Privilege Program (MDPP):
A. Level 1–3 members enjoy complimentary cleaning once every three years
B. Level 4–5 members receive this benefit annually

For a more personalized service experience, we warmly invite you to visit any My Diamond boutique or connect with our Brand Ambassadors.
Do you offer free stone tightening?

My Diamond offers complimentary stone tightening for a lifetime as part of our commitment to the lasting beauty and security of your jewelry.

This service helps ensure your gemstones remain safely and securely set, preserving both their brilliance and your peace of mind over time.
Do you offer free rhodium dipping?

My Diamond extends rhodium dipping services as part of our aftercare offerings, with select complimentary privileges:

I. Yellow gold jewelry: Complimentary service for a lifetime
II. White gold and mixed metal pieces – Available with a service fee, depending on the specific piece and its requirements
III. My Diamond Privilege Program (MDPP):
A. Level 1–3 members enjoy complimentary rhodium dipping once every three years
B. Level 4–5 members receive this benefit annually

For a more personalized assessment, we warmly invite you to visit any My Diamond boutique or connect with our Brand Ambassadors, who will be pleased to assist you.

Repair and Specialized Service
How can I get my jewelry repaired?

We invite you to bring your jewelry piece and official receipt to any My Diamond boutique for assessment. Our Brand Ambassadors will evaluate your item and provide the recommended repair and cost.

Once confirmed, your piece will be entrusted to our skilled craftsmen for meticulous restoration. Kindly allow up to six weeks for completion, with collection at the same boutique.
Do you offer engraving services for your jewelries?

We are delighted to provide a complimentary first engraving for every jewelry piece, allowing you to add a meaningful personal touch. Engraving is limited to a maximum of 10 characters, including spaces.

Visit any of our boutiques to arrange your engraving. Please allow up to six weeks for completion, with collection at the same boutique where it was entrusted.
How do I resize my rings?

We offer complimentary ring resizing within 90 days of purchase to ensure a perfect fit. Please note that eligibility may vary depending on the design and the required adjustment.

Visit any of our boutiques to arrange your request. Please allow up to six weeks for completion, with collection at the same boutique where it was entrusted.
Can my necklace or bracelets be lengthened or shortened?

Necklaces and bracelets may be lengthened or shortened, depending on their design, for an additional fee.

Visit any of our boutiques, where our Brand Ambassadors will guide you through the process. Please allow up to six weeks for completion, with collection at the same boutique where your piece was entrusted.
Do you offer made-to-order services?

While fully custom-made creations are not available at this time, we are pleased to offer repeat design requests and personalized engraving, thoughtful details that allow your piece to feel truly personal and enduring.

Other Service
Do you have an online store?

At this time, My Diamond does not offer online purchasing, as we believe our diamond creations are best experienced in person, where every detail, brilliance, and craftsmanship can be truly appreciated.

We invite you to explore our collections online at https://mydiamond.com.ph/ and, more importantly, to visit us at any of our boutiques, where our Client Experience Specialists will be delighted to assist you personally:

SM Aura | Mall of Asia | Shangri-La Plaza | Glorietta 4 | Gateway Mall | SM North EDSA | Trinoma | Festival Mall | Robinsons Manila

We look forward to welcoming you and guiding you through a more intimate and personalized My Diamond experience.
Do you offer services for jewelry items not bought from My Diamond?

At present, our services are exclusively available for My Diamond jewelry. This allows us to ensure each piece receives the dedicated care, attention, and craftsmanship it was designed to uphold.

Authenticity and Value
How will I know if the jewelry is an authentic My Diamond piece?

Each My Diamond piece is accompanied by an official certificate of authenticity, issued by GIA (Gemological Institute of America), IGI (International Gemological Institute), or from our in-house gemology experts, reflecting our commitment to authenticity, quality, and trust in every creation.
Does my purchase come with a warranty?

Yes. Every My Diamond piece is accompanied by a dedicated service warranty, ensuring your jewelry remains as radiant as the moment you received it.

For your continued care and peace of mind, we are pleased to offer complimentary cleaning services based on your membership tier:

Non-MDPP members – Complimentary cleaning within one year from the date of purchase
MDPP Level 1–3 members – Complimentary cleaning once every three years
MDPP Level 4–5 members – Complimentary cleaning annually

This thoughtful service is part of our commitment to preserving the brilliance and beauty of your treasured piece, for years to come.

Mode of Payment
What are your accepted payment methods?

For your convenience, My Diamond accepts a range of secure and seamless payment options. You may complete your purchase through:

- Cash
- Credit card
- Debit card
- Bank transfer through QR Code

Each option is thoughtfully provided to ensure a smooth and refined purchasing experience.
Does my purchase come with a warranty?

Yes. Every My Diamond piece is accompanied by a dedicated service warranty, ensuring your jewelry remains as radiant as the moment you received it.

For your continued care and peace of mind, we are pleased to offer complimentary cleaning services based on your membership tier:

Non-MDPP members – Complimentary cleaning within one year from the date of purchase
MDPP Level 1–3 members – Complimentary cleaning once every three years
MDPP Level 4–5 members – Complimentary cleaning annually

This thoughtful service is part of our commitment to preserving the brilliance and beauty of your treasured piece, for years to come.

My Diamond Privilege Program
What is the My Diamond Privilege Program?

The My Diamond Privilege Program (MDPP) is an exclusive membership thoughtfully designed to make acquiring fine jewelry both effortless and exceptionally rewarding.

Members enjoy privileged access to preferred rates, creating a seamless and refined purchasing experience. Beyond these advantages, MDPP extends a curated suite of benefits, including complimentary jewelry care services and exclusive invitations to private events and special sales, each carefully crafted to enrich your journey with My Diamond.
How do I become an MDPP member?

Becoming a My Diamond Privilege Program (MDPP) member is thoughtfully designed to be simple and seamless.

Customers with a minimum purchase of ₱35,000.00 (single or accumulated receipts) may apply for MDPP membership. Simply complete the application form and present a valid government-issued ID with photo and signature.

For pre-qualified customers, a printed copy of the email invitation must also be presented together with the completed application form and valid ID.

Contact
How do I get in touch with My Diamond?

We invite you to connect with My Diamond by sending us a message. For a more personal experience, we warmly invite you to visit your preferred boutique (link to the STORE LOCATOR), where our team will be delighted to assist you.